Review Management for a 5-Star Reputation
Good reviews are the difference between winning the customer and getting passed over. We help you earn them, answer them, and defend against the fakes.
Quick answer
Review management means three things: monitoring what customers say across every review site, responding quickly (especially on Google and Facebook), and systematically asking happy customers for new reviews via email, SMS and in-store kiosk. The 1 On 1 Dashboard handles all three — and more reviews directly improves your local search rankings.
| What’s monitored | Google, Facebook, Yelp and other major review sites |
|---|---|
| Respond from | One Dashboard — replies post to Google & Facebook |
| Growth tools | Email, SMS and kiosk review requests |
| Why it matters | Review volume, recency and responses are ranking factors |
| Defends against | Fake and malicious reviews |
| Included in | Every 1 On 1 plan — $129/mo |
01 — Why reviews
Reviews are the new word of mouth
Before a customer calls you, they read about you. Star ratings appear in Google’s local pack, in Maps, in Apple Maps and across directories — and customers filter by them. A competitor with more recent, better-answered reviews wins the click even if you do better work.
Review signals also feed rankings: volume, velocity, recency and owner responses all tell Google your business is active and trusted.
- Star ratings show up everywhere your listing does
- Responses are public — silence reads as neglect
- Steady new reviews outrank a stale backlog
- Fake reviews left unchallenged cost real revenue
02 — Monitor & respond
See everything. Answer fast.
Unified monitoring
Review Management Reports show what people say about you across multiple review sites — in one view, not seven tabs.
Reply from the Dashboard
Respond to Google and Facebook reviews directly through our system. Thank customers fast, address problems faster.
Reputation defense
Spot suspicious reviews early and respond strategically — protecting your rating from fakes and competitors.
03 — Earn more reviews
The Review Growth Engine
The hardest part of reviews is simply asking. Our email, SMS and kiosk tools make the ask automatic: a customer finishes checkout, a request goes out, and a few taps later your Google profile has a new five-star review.
As reviews accumulate, you move ahead of competitors in both rankings and trust — and the Dashboard charts it happening.
Ask automatically
Email and SMS requests go out after each sale or service.
Capture in person
Kiosk mode collects reviews on the spot while goodwill is highest.
Watch the climb
Volume, rating and response metrics tracked month over month.
Common questions
Questions about review management
More questions? Visit the full FAQ hub or call (954) 866-7079.
Your next customer is reading your reviews right now.
Get your free visibility report — no obligation, no sales pressure.